Welcome

Finding a domestic helper... whether a new hire, transfer or a replacement shouldn’t feel complicated. Hilwah Maid Agency Pte Ltd is a trusted maid agency built on reliability, transparency, and real support. We source and shortlist suitable helpers, guide you through employment and work permit steps, and provide replacement options plus ongoing assistance after placement. Our goal is to help your home run smoothly with a helper you can count on.

Blessed to Serve, Ease You Deserve

About Hilwah Maid Agency Pte Ltd
License No. 17C8623

Fast, Compliant Helper Placement

From sourcing to permits to after-care-everything managed in one place.

Helper Matching

HMA places strong emphasis on stringent and accurate matching to ensure the right fit between employers and helpers. Every placement begins with a careful assessment of the employer’s household needs, routines, expectations, and preferred working style. At the same time, each helper undergoes detailed profiling of skills, temperament, experience, and learning ability. By aligning these factors through structured interviews, skill evaluations, and clear communication, HMA ensures a responsible, transparent, and well matched pairing that supports long term harmony and trust in the home.

Work Permit Processing

HMA ensures that every Work Permit application is processed with strict accuracy and full MOM compliance, safeguarding both the employer and the helper. All documentation is carefully verified, requirements are cross checked, and submissions follow MOM’s regulatory standards to prevent errors or delays. This meticulous approach protects the helper’s legal status, the employer’s obligations, and ensures a smooth, compliant start to the employment relationship.

After-Placement & Replacement Support

HMA provides dedicated After Placement and Replacement Support to ensure every employment relationship remains stable and well guided. Our team conducts regular check ins, offers mediation when needed, and provides clear communication channels for both employers and helpers. Should a mismatch occur, our structured replacement process ensures a smooth, compliant, and timely transition, prioritising fairness and long term satisfaction for both parties.

Practical: Household Chores

HMA provides practical household chore training in a real HDB setting, giving helpers hands on experience with the exact environment they will work in. Trainees learn proper cleaning methods, laundry routines, kitchen hygiene, and daily upkeep using real layouts, appliances, and fixtures commonly found in Singapore homes. This realistic approach helps them build confidence, understand expectations clearly, and adapt smoothly to their future employer’s household. If time permits, they are also trained in grocery shopping and public transport such as buses and MRT.

Classroom: Perbedaan Bahasa Indonesia dan Bahasa Melayu

HMA offers a dedicated Kursus Perbedaan Bahasa Indonesia dan Bahasa Melayu to help new helpers communicate confidently with Singaporean employers. This course focuses on the key vocabulary, daily expressions, and cultural nuances that often cause misunderstandings at home. By strengthening language awareness and teaching the differences in meaning, tone, and usage between both languages, the programme aims to minimise miscommunication, build trust, and ensure smoother working relationships between helpers and employers.

Classroom: Basic Conversational English

HMA conducts classroom based Basic English Conversation training to help helpers communicate confidently in everyday Singapore settings. The course focuses on simple, practical English used when speaking with school going children, interacting at markets, and communicating in clinics or hospitals. Through guided practice and real life scenarios, helpers learn essential vocabulary, common phrases, and polite conversational patterns. By understanding basic English, they gain the confidence to interact, follow instructions accurately, and build smoother, more trusting relationships within the household.

Mdm Liyana from Hilwah Maid Agency & Aurora Employment Services has all along been a responsible and reliable agent to liase with. She is very responsive and has helped me alot whenever I have any queries when dealing with my helper. I have engaged her service since 2022 and she is very kind and dedicated person. She guided me from the start, through the process of engaging a helper till now whenever I have doubts, issues or queries. Kudos to Mdm Liyana, alhamdulillah I am blessed to have a reliable and good hearted employment agent. :)

Sufina SepanGoogle Review

Alhamdulillah MasyAllah my family and I are so contented and thankful to be served by Hilwah Maid Agency & Aurora Employment. Their services are top notch and encompass a lot of entities in the process of hiring a helper. From selection, to application to follow up services after hiring a helper. Special mention to staff, Nur Liyana who has rendered stellar services. She is always hands on and helpful, and willing to go the extra mile to offer commendable assistance. Her patience in dealing with challenging situations is impeccable. Overall I'm satisfied and impressed by this agency.

Elyani MohamedGoogle Review

Stop looking for maid agency immediately! Aurora Employment is the best MDM NANA WHO HELPED US GET THE INDONESIA HELPER WAS VERY PROFESSIONAL ,UNDERSTANDING AND GOT US THE MAID WE WANTED ALTHOUGH IT TOOK 7 WEEKS IT WASN'T THEIR FAULT, AS THE HELPER WAS MY DAUGHTER FIRST HELPER AND SHE TRAVEL EXTENSIVELY THUS CAUSING DELAYS,MDM NANA WAS PATIENT IN GETTING HER TO SIGN THE FORMS REQURED BY MOM AND TO GO FOR THE COURSE LAST AND FOREMOST THUMBS UP 👍 PS WE HAD MAID FOR THE PAST 20 YEARS BUT THIS AGENCY AND MDM NANA WERE THE BEST

Suresh kumarGoogle Review

What I liked about this agency is the training they provide for the helpers are good. They not only train the basic household but also personal hygiene which I liked most. As for the agent whom I have liaised with, Liyana is the best because she is fast and reliable. I have been engaging her for the longest time now and she is committed with her work so you don’t have to worry about the timeline of when the helper will be coming because she will update you time to time. Very efficient!

Syasya TiaraGoogle Review

I have been engaging Hilwah Agency services for the last 6 years.They are professional. Always a personalised service from Hilwah. Hilwah Agency custom made their services as per clients need. Sure to recommend to others.

Nasira BasheerGoogle Review

I’m truly grateful for the support from Hilwah Maid Agency. The whole process was smooth, and they really understood my needs. My mom is a bedridden stroke patient, so having someone patient, reliable, and caring as a helper is very important for us. Special thanks to Aishah and Hilwah herself who went the extra mile to assist me in finding a suitable maid. You can see that they genuinely take pride in what they do, from carefully selecting the maids, to ensuring they go through proper training before being handed over. They even perform ruqyah for the maids, which gave me peace of mind. Finding a good helper is never easy, and I’ve experienced the difference. My first maid from another agency was a bad experience, but with Hilwah, I can really see the quality and effort put into preparing the maids. This is already my third helper from them, and I’m thankful for their consistent dedication and assistance. Thank you, Hilwah Maid Agency, for making this challenging journey a little easier. Truly appreciate all your help.

shahidah RohmatGoogle Review

Great service and professional in handling maid matters. I recomemnded my cousin and Hilwah maid Agency did a great job by processing the maid from A to Z at ease. Highly recomended!

Khairudin SamsudinGoogle Review

I'm thrilled to share my positive experience with Hilwah Maid Agency & Aurora Employment Services, particularly with NaNa, the dedicated agent who assisted me. This is my second time engaging her services, and I'm impressed with the results. My previous helper, found by NaNa, worked with me for 4 years. Although she had to leave due to family commitments, I was hesitant to work with another agency after a nightmare experience with a different provider. However, NaNa's professionalism and understanding nature put me at ease. She efficiently sourced a new helper for me within a month, and I'm delighted with the outcome. The new helper is hardworking, easy-going, and adapted to our family within two weeks. I'm grateful for NaNa's exceptional service and appreciate her efforts in making our lives easier. I wholeheartedly recommend NaNa and Hilwah Maid Agency & Aurora Employment Services to anyone seeking reliable and efficient maid agency services. Thank you, NaNa, for your dedication and support!

Koey GohGoogle Review

From start to finish, my experience with Hilwah Maid Agency & Aurora Employment Services was fantastic. They were professional, efficient, and went above and beyond to find the perfect helper for our family. I especially appreciate their unique practice of performing Ruqyah. This demonstrates their commitment to the well-being of their helpers and fosters a positive environment in our home. I wouldn't hesitate to recommend their services.

Huzaifah IzharGoogle Review

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